Procedura de reclamații
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Internal deadlines applied to complaints
Operational information: it does not limit your legal rights and does not replace the published procedure.
- acknowledgement: within 1 business day
- partner evidence: 2 business days
- HappyRent position: 5 business days after the complete file
- reanalysis request: 10 calendar days; answer: 5 business days
Complaints are filed from the booking page (the link received by e-mail). /en/my-booking